IT & Networking · IT support
IT support, on site and remotely
Most problems can be fixed remotely in minutes, with you watching. The rest need someone at the desk or the rack. We do both, and we set up new staff and new offices so everything works from day one.
Remote or on site?
Pick a common problem to see how it is usually handled and what we do first.
Usually handled
Remote
What we do first
Check the account settings and password, test sending and receiving, then fix the device or mailbox setting.
Two halves of the same service
On-site support
- •New computers, printers and phones set up at the desk
- •Network and cabling faults traced and repaired
- •Printer, scanner and peripheral problems
- •Office moves and new workstations
- •Hardware diagnosis and replacement
Remote support
- •Secure remote troubleshooting with you present
- •Software, email and account problems
- •Updates and security patches
- •Backup checks and restore tests
- •Monitoring of key devices and alerts
Ready on day one
- New office or new branch: network, devices, printers and shared drives ready on day one
- New staff member: computer, email, accounts and access set up before they arrive
- Business email and shared calendars on your own domain
- Shared drives with the right permissions for each team
- Backups that run automatically and are tested
- Development, lab or training environments set up and documented
How remote support stays secure
- You start or approve every session; nothing connects without you
- Unique credentials per technician, with multi-factor sign-in
- No passwords stored in notes or shared by message
- A short note after each session: what was found and what was changed
Support that fits your team
- 01
When you need us
Call or message when something goes wrong. Each job is logged and reported.
- 02
Monthly support
Regular check-ups, updates and backup tests, plus help desk support for your team.
- 03
Managed IT
We look after the network, devices, accounts and backups as your IT department, with a monthly report.
Need help with a problem now, or support every month?
Describe the problem or the size of your team, and we will tell you how we would handle it.
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